Return and Refund Policy
At Belliq, we want our customers to have a clear and simple return experience. This Return and Refund Policy explains the conditions, procedures, and timelines for returning products, requesting refunds, and processing exchanges.
Please review the following terms carefully before submitting a return or refund request.
1. Return Period
Customers may request a return within 30 days from the date the order is delivered.
To qualify for a return, the item must meet the return requirements outlined in this policy.
2. Return Conditions
To be eligible for a return, products must:
- Be unused and in the original condition received
- Include original packaging and any included accessories
- Not show signs of damage, alteration, or excessive use
Returns that do not meet these conditions may not be accepted.
3. Return Request Process
To initiate a return, customers must contact Belliq customer support and provide the following information:
- Order number
- Customer name
- Email address used for the order
- Reason for requesting the return
Our support team will review the request and provide the necessary return instructions.
4. Return Shipping Cost
Customers are responsible for the cost of the return shipping label unless the return is approved due to an error caused by Belliq, such as receiving an incorrect item.
Return shipping costs are not included in the original order shipping charges.
5. Return Shipping Procedure
Once a return request is approved, customers should follow the return instructions provided by our support team.
Customers are responsible for ensuring that returned items are securely packaged and shipped with available tracking information.
6. Return Inspection
All returned items are inspected after they are received.
The inspection process confirms that the product meets the return requirements before a refund or exchange is approved.
7. Refund Eligibility
After a returned product has been received and inspected, Belliq will determine whether the return qualifies for a refund.
Approved refunds will be processed according to the terms stated in this policy.
8. Refund Processing Time
Refunds are processed within a minimum of 10 business days after the returned item has been received, inspected, and approved.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider.
9. Refund Method
Approved refunds will be issued to the original payment method used during checkout.
Customers will receive confirmation once the refund has been processed.
10. Exchange Policy
Belliq allows customers to request an exchange for a new product by following the required exchange procedure.
Exchange requests must be submitted within the applicable return period and are subject to product availability.
11. Exchange Policy
At this time, Belliq does not offer product exchanges.
If you wish to receive a different item, you may request a return for an eligible product in accordance with our Return and Refund Policy. Once the return has been approved and the refund has been processed, you may place a new order for the desired product.
Exchange requests for different sizes, colors, styles, or products are not accepted.
12. Damaged or Incorrect Items
If a customer receives a damaged, defective, or incorrect product, they should contact Belliq support as soon as possible with order details and relevant information.
Each request will be reviewed individually to determine the appropriate resolution.
13. Items Not Eligible for Return
Products that are used, damaged after delivery, modified, or returned without following the required procedure may not qualify for a return or refund.
14. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Once an order has entered processing or has been shipped, cancellation may no longer be available.
15. Late or Missing Refunds
If a refund has been approved but has not appeared within the expected timeframe, customers should first check with their payment provider.
If further assistance is required, customers may contact Belliq support.
16. Return and Refund Communication
Customers will receive updates regarding their return or refund request through the contact information provided during the order process.
18. Business Information
Business Name: Belliq
Business Email: Support@belliq.store
Business Phone: (951) 698-5230
Business Address:
109-39 106th Street
Ozone Park, New York 11417,
United States