Last updated November 3, 2026

Return window

You can request a return within 30 days of the delivery date shown in the tracking information.

What can be returned

• Bags that are unused and in the condition they arrived in
• Bags with all tags attached
• Bags returned with every part they came with, such as straps, pouches and charms

What cannot be returned

• Bags that show use, marks, odours or damage after delivery
• Bags missing tags or parts
• Parcels sent without an approved return request
• Requests made more than 30 days after delivery

How to start a return

1. Email support@belliq.store with your order number, the item and the reason for the return.
2. We reply within 1–2 business days with return instructions and the return address.
3. Pack the bag securely and send it with a trackable shipping service.
4. Reply to our email with the tracking number.

Return shipping

Reason	Who pays return shipping
Change of mind	Customer
Damaged or defective item	Belliq (prepaid label)
Wrong item sent	Belliq (prepaid label)

Refunds

We inspect each return when it arrives and email you the result. Approved refunds are processed within 5 days to the original payment method. Banks and card issuers may need a few extra business days to show the credit.

Partial refunds

If a returned bag is accepted but a part is missing, we will contact you before issuing a partial refund.

Exchanges

We do not offer exchanges. Please return the item for a refund and place a new order for the colour or style you want.

Damaged or wrong items

See Lost or Damaged Parcels.