Lost or Damaged Parcels

Last updated November 3, 2026

Late parcels

If your order has not arrived within 11 business days of the order date, email support@belliq.store with your order number and we will contact the carrier.

Marked delivered but not received

1. Check around your property, mailbox and building reception.
2. Ask neighbours or others at the address.
3. Wait one more business day, as parcels are sometimes scanned early.
4. Email us within 7 days of the delivery scan and we will open a carrier claim.

Damaged or incorrect items

Email us within 7 days of delivery with your order number and photos of the item, the packaging and the label. If the item is damaged, defective or not what you ordered, we send a prepaid return label and refund the item in full once it is back with us. Please keep the packaging until the issue is resolved.